Доставка и оплата

Доставка икры и рыбных продуктов осуществляется в соответствии с правилами соблюдения температурного режима применяемого к данной категории продуктов. Температура доставки от +2 - +6. Мы реализуем доставку в стеропоровой (термозащитной) упаковке с добавлением гелеольда, чтобы продукт вне зависимости от времени года в период доставки находился в рамках холодильного температурного режима.

В случае когда доставка осуществляется непосредственно самой фирмой “Trezo” в приделах города Риги, то термокоробка не используется, а осуществляется в фирменных пакетах с логотипом «Trezo», в летнее время с использованием гелеольда.

Доставка в странах Балтии осуществляется курьерской службой VENIPAK по рабочим дням (кроме понедельника) с 8:00 до 17:00 на следующий день после отправки заказа из офиса «Trezo»

Возможность оформить заказ на сайте существует круглосуточно, но заказы, поступившие в четверг и в пятницу, отправляются к покупателю в понедельник следующей недели, так как курьерская служба на выходных посылки не доставляет.

Стандартное время ожидание с момента заказа и до получения посылки занимает 1-3 дня.

Стоимость доставки

ПО ЛАТВИИ
Стоимость доставки составляет 10 EUR
При заказе на сумму свыше 200 EUR - БЕСПЛАТНАЯ ДОСТАВКА

ПО ЛИТВЕ
Стоимость доставки составляет 10 EUR
При заказе на сумму свыше 200 EUR - БЕСПЛАТНАЯ ДОСТАВКА

ПО ЭСТОНИИ
Стоимость доставки составляет 10 EUR
При заказе на сумму свыше 200 EUR - БЕСПЛАТНАЯ ДОСТАВКА

ОПЛАТА

Возможны следующие варианты оплаты:
1. Оплата перечислением через интернет банк по счету, выставленному фирмой «Trezo».
2. Оплата кредитной картой или наличными при получении заказа у курьера службы доставки VENIPAK.

При возникновении любых дополнительных вопросов касательно оплаты, доставки, оформления счетов для юридических лиц и тд. просим написать нам в разделе заказа «дополнительная информация» и мы обязательно свяжемся с вами.

сертификация


лучшая свежая икра, доставленная вам в разных сортах

ПИЩА для РОСКОШИ

НИЧЕГО, КРОМЕ САМОГО ЛУЧШЕГО

Высочайшее качество из Каспийского моря
Вкусите настоящую роскошь, которую вы никогда не сможете забыть

Вся обработка и упаковка происходят на предприятии, сертифицированном HACCP, чтобы гарантировать соблюдение самых высоких стандартов гигиены и безопасности. Каждая банка икры будет содержать информацию vital CITES на обороте с указанием номера партии и вида.

Delivery

How do you deliver caviar?

Black caviar is a very delicate product that can get spoiled really fast, just like any seafood.  In order to keep it fresh we deliver with the help of UPS courier by airplane to EU countries and with DPD courier in Baltic states.  For long distances, we pack caviar in the thermal boxes that keep correct temperature for up to 48 hours.

Is it better to keep caviar in refrigerator or freezer?

The correct temperature for storing caviar or any seafood product is -2C.  Only a few refrigerators can be adjusted to keep this exact temperature.  Usual household refrigerator is +2C near the back wall and +6C (or even +10C) near the door.  For this reason seafood is not kept for long in the refrigerator and usually place into the freezer, where temperature is around -18C.  Once caviar reaches -4C it will start to freeze that may lead to lowering the quality of the product but not necessarily will, a lot depends on the initial product condition.  Thus for regular household it would be advisable to purchase the amount of caviar that can be consumed in 1 week and let professionals store caviar for them.  If one still desires to buy more then intended for 1 week of rations, it is best placed at the far back of the refrigerator and deduct 4 months from the shelf life.  Usually the shelf life would be twice smaller in regular household refrigerator.

Can I carry caviar to the plane?

You can put as much caviar as you want on the drop-off baggage.  In the hand luggage one can take only glass jars of no more then 100ml volume (same as 100g). Metal tins a forbidden to take on board with you and can only be placed in drop-off baggage.

How much caviar can I take with me?

Black caviar is under protection from CITES and all import / export is under a thorough control of government. Almost all countries follow the CITES law and allow transportation of only 125 g per person without specific documents. Russia is an exception allowing 250g per person.  It is advised to contact local official regarding maximum allowed amount of caviar to be brought with a passenger in one time.

FASTER DELIVERY

Get our products delivered to your doorsteps fresh, Hassle-free, fast and cash on delivery.

Доставка и доставка

1. Информация о доставке

Здесь вы найдете наши условия доставки в Германию и страны ЕС.* 

Заморские территории и территории, не входящие в таможенную зону ЕС, поставляться не могут. Сюда входят, например, Гельголанд, Аландские острова и Гибралтар.

1.1 Информация о доставке для Германии

Мы предлагаем вам следующие варианты доставки и отправки по Германии: 

  • Идти! Экспресс 24 часа: 15,00 € (бесплатно для заказов свыше 100 €)*
    Доставка на следующий рабочий день, если заказ получен с понедельника по четверг до 14:00**
  • Доставка компанией Imperial Caviar в Берлине: 25,00 евро (бесплатно для заказов на сумму более 250 евро).
    В Берлине и Потсдаме по договоренности возможна индивидуальная доставка в тот же день. 

  • Самовывоз: 0,00 €

    Вы также можете забрать свой заказ у нас:
    Imperial Caviar GmbH
    Rheinbabenallee 12
    14199 Berlin

    Пожалуйста, запишитесь на прием по телефону: +49 30 20 45 66 90

  • *Для немецких островов Северного моря и Балтийского моря взимается дополнительная плата в размере 20,00 евро.

**Для любого платежа учитывается время поступления платежа.

1.2 Информация о доставке на таможенной территории Европейского Союза 

  • Идти! Экспресс 24 часа : 55,00 € (бесплатно для заказов свыше 350 €)
    Доставка на следующий рабочий день, если заказ получен с понедельника по четверг до 14:00**

**Для любого платежа учитывается время поступления платежа.

2. Платежная информация

2.1 Для доставки по Германии у вас есть следующие варианты оплаты:

  • Оплата через PayPal (Paypal, кредитная карта, прямой дебет)
  • Оплата кредитной картой (Mastercard, VISA, American Express)
  •  

2.2 Для доставки за границу у вас есть следующие варианты оплаты:

  • Оплата через PayPal (Paypal, кредитная карта, прямой дебет)
  • Оплата кредитной картой (Mastercard, VISA, American Express)
  •  

2.3 Дополнительные детали платежа

При оплате прямым дебетом (direct debit) вы безоговорочно разрешаете нам взимать сумму счета с указанного счета.
Прямой дебет происходит при заключении договора.

При оплате кредитной картой счет вашей кредитной карты будет списан при заключении договора

Доставка и доставка
1. Информация о доставке
Здесь вы найдете наши условия доставки в Германию и государства ЕС.*

Не могут быть доставлены зарубежные территории, а также территории, не входящие в таможенную зону ЕС. К ним относятся, например, Гельголанд, Аландские острова и Гибралтар.

1.1 Информация о доставке для Германии
Мы предлагаем вам следующие варианты доставки и доставки в Германии:

Go! Express 24 часа : € 15,00 (стоимость товара от € 100 бесплатно)*
Доставка в следующий рабочий день, если заказ прибудет с понедельника по четверг до 14 часов.**
Доставка Имперской икрой в Берлине: € 25,00 (стоимость товара от € 250 бесплатно)
В Берлин и Потсдам, по договоренности, могут быть доставлены лично в тот же день.

Самовывоз: 0,00€
Вы также можете забрать свой заказ у нас на месте:
Imperial Caviar GmbH
Рейнбабеналле 12
14199 Берлин

Пожалуйста, запишитесь на прием по адресу: +49 30 20 45 66 90

*Для немецких островов Северного и Балтийского морей мы должны взимать надбавку в размере 20,00 евро.

**При любой оплате учитывается время получения платежа.

1.2 Информация о доставке на таможенной территории Европейского Союза
Go! Express 24 часа : € 55,00 (стоимость товара от € 350 бесплатно)
Доставка в следующий день, если заказ прибудет с понедельника по четверг до 14 часов.**
**При любой оплате учитывается время получения платежа.

2. Платежная информация
2.1 При поставках в пределах Германии у вас есть следующие варианты оплаты:
Оплата через PayPal (Paypal, кредитная карта, дебет)
Оплата кредитной картой (Mastercard, VISA, American Express)
 
2.2 При доставке за границу у вас есть следующие варианты оплаты:
Оплата через PayPal (Paypal, кредитная карта, дебет)
Оплата кредитной картой (Mastercard, VISA, American Express)
 
2.3 Более подробная информация об оплате
При оплате дебетом (банковским депозитом) вы аннулируете нас, чтобы взыскать сумму счета с указанного счета.
Банковский вклад осуществляется с момента заключения договора.

При оплате кредитной картой списание со счета вашей кредитной карты производится с момента заключения договора

Икра относится к скоропортящимся продуктам, поэтому условиям доставки мы уделяем особое внимание. С производства икра на рефрижераторах доставляется в Московский офис продаж, где хранится в специальных холодильниках.

Курьер производит доставку продукции с использованием специального переносного холодильника. Поэтому икра поступает к вам свежей, а главное - сохранившей настоящий вкус Русской икры.

Простой текст

SHIPPING POLICY

Delivery/shipping of products (see article 8 of our Terms and Conditions)

  1. Our scope is to ensure the absolute satisfaction of the User in order for you to enjoy our products at excellent condition. For the utmost freshness and quality, all of our products are dispatched on an immediate delivery service with gel ice packs and thermo-insulated packaging keeping items perfectly chilled for up to 48 hours. Please, place the product to the fridge as soon as possible after you took delivery thereof, after removing the thermos-insulating package. Once it is opened, the product must be consumed up to 1-2 days. The expiry date is written in the package.
  2. Time, Means, Place of Receipt/Delivery: The delivery time of your order is determined upon finalization and confirmation of the order. The ordered products are shipped to the place of destination that you have indicated, during the submission of your order, under the following terms.
  3. The shipment of products (except for shipment to Attica district, Greece) will be carried out by the American express courier company “United Parcel Services” (UPS) or by a transportation company. THECAVIARHOUSE and its contractors take all necessary measures to ensure the timely delivery of the order to the buyer/User or the third-party who has been indicated as the consignee of the product (see below under section c) within the framework of the basic delivery schedule of UPS or the cooperating transportation company. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on UPS or the transportation company. THECAVIERHOUSE cannot be liable for any delays caused by force majeure or unforseeable events or events beyond its control. In case of any delay attributed to itself, THECAVIERHOUSE shall make best efforts to contact with you. The transportation cost is defined each time by the pricing policy of UPS or the transportation company, which are exclusively responsible for the charges on shipping and which may alter the relevant prices at any time. THECAVIARHOUSE is not liable for any such pricing change.
  4. Delivery of products within Attica district, Greece shall be carried out by transport means of  THE CAVIARHOUSE. THE CAVIARHOUSE takes all necessary measures to ensure the timely delivery of the order to the buyer/User or the third-party consignee appointed by the buyer/User (see below under section c) within the framework of its basic delivery schedule. THE CAVIARHOUSE cannot be liable for any delays caused by force majeure or unforeseeable events or events beyond its control. In case of any delay, THECAVIERHOUSE shall make best efforts to contact with you. 
  5. Gifts orders: You can also order products in gift package and send them to any recipient you wish within the European Union, simply by filling out the recipient's address and information into the special form you will find on the Website in order for the product is delivered directly to him/her. You may also place on order, appointing many recipients and in several destinations within the European Union, with no limitation. When sending gift parcels to other recipients, make sure the recipient can receive gift parcels and that, generally, the gift will not be considered undesirable for any reason, nor will it be rejected upon delivery.
  6. We make best efforts to send the ordered products as soon as possible, in accordance with to the terms 6.4 and 6.6. above. Due to the nature of the product it is important that it reaches the receiver latest 48 hours after being dispatched to the express courier (UPS) or the transportation company. Please note that the deliveries by UPS are made solely during on the working days (Monday- Friday, with the exception of official public holidays) according to their shipping policy. In case you wish to take delivery of the product beyond such days, you are kindly requested to contact us in order to check your request, with full reservation as to the quality of the product and the terms and conditions set out in article 6.9 section (a) above, and with extra shipping charges.
  7. Due to the sensitive nature of the products, the buyer/User has to ensure that the ordered products will be received in any case by him/her or the receiver who has been appointed by the User or any third party which will be indicated by any of the User/final receiver, in case of an urgent absence or impediment. For this purpose, the buyer/User or the final receiver of the products have to check the transit status of the shipping products through the tracking number of UPS, provided under article 6.7 above, to immediately communicate with UPS (for shipment within EU) or with THECAVIARHOUSE (for shipment within Greece) for every issue attributed to the receiver (eg. unexpected impediment, appointment of a third-party which will receive the products on their behalf etc.) and to take all necessary measures in general in order to ensure the timely and safe receipt of the products in accordance with the present terms.
  8. With the reservation of any special charges for the transportation and delivery of any product, which will be expressly referred to into the Website, the general pricing policy is the following:

i) For the shipping of products within the European Union (other than Greece), effected by UPS, the shipping cost is €30 and it will be included in your order at checkout. Extra charges may be required, according to the pricing policy of UPS, for orders delivered in less accessible destinations. Such extra charges depend on the weight of each order and are calculated according to the pricing policy of the transportation company. In such case, the Customer Service Department will inform you on these extra charges, before the finalization of your order.

ii) For shipping within Attica prefecture, Greece, effected by our transportation means, delivery is free of charge. We do not ship to the rest of Greece, unless there is a prior communication and request thereon with our Customer Service Department. During such communication you will be informed for the shipping and deliver costs, which are borne by the buyer/User and are paid before the finalization of the order. The shipment of the products in such areas is effected by transport company [see in detail under article 8.2 (a) above].

iii) For deliveries outside the European Union, kindly contact with Customer Service Department through the Contact section. In case you are resident in a country outside the European Union and wish that products are delivered within a European Union, your order will be processed as a usual matter, without any special contact.

The shipment costs in countries beyond the European Union (see also below under term 8.4) will be notified to the User by THECAVIARHOUSE and will be paid by the User before the finalization of the order. 

Please note that all the above prices are subject to change at any time.

9. Free shipping:

i) Free shipping for deliveries within the European Union applies only to orders over €300 (including VAT) and for deliveries within Attica prefecture, Greece. Free shipping excludes deliveries to “inaccessible destinations” and hard-to-reach regions within the European Union, where there will be an additional “inaccessible destination fee” as determined by our courier provider (UPS), including the island and inaccessible destinations in Greece (see in detail in term 8.2 above). Please contact us if you need any clarification.

ii) This service is NOT applicable to deliveries to countries outside the European Union (EU).

10. i) Products delivered outside the European Union (EU) may be subject to custom clearance and relevant fees; they may also bear extra charges ad costs imposed by each national leglislation. THE CAVIARHOUSE cannot be held liable for any such costs. We cannot know in advance what these charges may be; on the contrary, the consumer is in a better position to have knowledge or be aware of them or, at least, of the possibility that such charges exist; for this reason, we recommend that you check this possibility before placing an order on our website.

ii) Each country has its own customs policy, so you should first contact your local customs office for further information. Additionally, please bear in mind that by ordering from the Website, you are considered as the importer of the products to the country of destination and therefore you should comply with observe all laws and regulations of the country where the goods are received.

iii) If the ordered product is not available due to force majeure or unforeseeable reasons for more than 30 days (after the order confirmation), such as (but not limited to) production shortages, our customer service department will contact with the User to solve the problem. First, the same product or a product with a different trade name or a product from a different category or a substitute product will be suggested to the User. If the User does not agree to proceed to another purchase, a full and interest-free refund will be offered to the User within 30 days. The refund will be made to the bank account to be indicated by the User in written form, by email message which will be sent to THECAVIARHOUSE from the email address indicated by the User upon the placement of the order thereof.

For more information about Shipping and Deliveries please refer to section 8 of our Terms and Conditions policy.

Простой текст

Delivery

Kaviaarshop.nl delivers throughout The Netherlands (with the exception of the Wadden Islands). We ship out orders on Monday, Tuesday, Wednesday and Thursday. If you order before 15.00 's, you've got your order the next day in the House. Orders, placed on Thursday after 3 pm, on Friday, Saturday and Sunday, will be processed for Tuesday deliveries. Your order will be, if it concerns chilled products, delivered in thermo-insulated packaging. As a result, your order will arrive at the right temperature. It is important, however, that you are at home at the time of delivery. In case of absence, the carrier will ring the Bell at your neighbors. We are dealing with products with a limited shelf life, which can not be saved.

The postal charges per delivery within Netherlands are firm: 8.50 Euro. All orders over Euro 85.00 we deliver for free in Netherlands and now also in Belgium!

We ship the postal parcels via Post.nl. Postnl offers a 24-hour service, if we send a package on weekdays, strive to provide this within 24 hours. With PostNL Track&Trace online you know where your package is.

Простой текст

Delivery outside The Netherlands

For deliveries on our products to addresses in Europe, we have 1 delivery option:

Express Courier: Europe Next Day       Euro 25.00

Простой текст

 New York City Caviar Delivery

Caviar Russe offers same day delivery in New York City throughout Manhattan and select areas of Brooklyn. We offer overnight deliveyr every outside of those areas via FedEx prioriy overnight. Pick ups or purchases at our boutique on Madison Avenue are availble as well.

Простой текст

Fast and safe delivery

 

All orders placed, will be fulfilled within 3-5 working days. Once you have placed your order, a member of our team will contact you directly to confirm your delivery date.

Refrigerated products will be packaged on-ice to ensure that all produce arrives in perfect condition through the overnight delivery process via "Royal Mail Tracked and Garanteed Next Day" delivery services.

Please be assured that all items will be packaged adhering to government guidelines using appropriate PPE.

Standard postage fees apply at a rate of £12.95. Postage is FREE for all orders of more than £250.

Простой текст

Fast and safe delivery service

- Free shipping for all orders of £250 or more.
- SAME DAY DELIVERY* is available upon request. Please contact our mail order team for further information on 0208 7548497, select option 2. 

Простой текст

Packaging and transportation of our products

We take the greatest care over the transportation of your products. We use specially developed packaging to ensure your product arrives to our high standards.
As some of our products are perishable, be sure to refrigerate where applicable upon receipt.

Доставка Imperium Caviar обычно занимает 2-3 рабочих дня. Однако из-за узких мест в производстве или доставке задержки доставки могут возникать как в Imperium Caviar, так и в службе доставки. Поэтому информация о наличии продуктов и сроках доставки не гарантируется и может измениться в любое время.