EN
Outsourcing call center Easy Calls
we find new clients for you|
We are sure to bring you the first customers
through cold calls in 7 days’ period, result guaranteed!
We document all the guarantees in the contract
A project is launched within 2 days
You don’t pay for minutes, you pay for results
Leave your phone number and you will get
the following FREE OF CHARGE:
- Project preparation
- Customer database
- Call script
Total: 150 EUR FOR FREE
Total: 150 EUR FOR FREE
Special conditions for Small and Medium Businesses
In nowadays’ hard times, we have reduced the cost of all our services and we also prepared an additional package of measures and tools aimed at supporting your business.
We provide 100 resulting calls for all new clients for an easy and successful start!
What we do in the context of cooperation
We determine the target audience and collect the database of potential clients
We work with outbound calls
Appointment and event invitations
Processing inbound calls
We write the text for the call script based on your project specification
Making and sending commercial offers
We provide work reports online
We provide a result guarantee and have it documented in the contract
Reasons to Hire a Remote Sales Team
Cost for managers are on a constant rise-up
Calls are pure distraction from work
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Clients cannot reach you over the phone
You don’t have your own sales department
Managers waste their time answering routine questions
A feedback from customers is required
You need to improve the efficiency of your sales department
A certain result is needed
Useful integrations and peculiar features
Online reporting
Integration with CRM
Sending out the commercial offer
Quick transfer of leads
Multilingualism
Free guest access in our system
As part of the work, we will provide you with a guest access to our system, where you can see absolutely all the activity on your project, as well as clear online reports.
Reports include data of the number of phone calls, call duration, call result, conversion, additional information that may be useful for further sales.
All phone conversations can be listened to and you can have them downloaded together with the client database in the Excel format.
Our work will be completely transparent and under control - 24/7.
Free integration with your CRM. Clients are automatically saved in Bitrix24 and amoCRM.
After each conversation, our managers mark the calls with statuses, for example: a call back, n/a (not available), send commercial offer, meeting scheduled, received client’s request, etc.
From our part, we can set up the transfer of warm and hot clients from our CRM to your Bitrix24 or amoCRM. As soon as the operator sets the required status, the lead will automatically reach your CRM system at a certain stage of the funnel.
Detailed information on the client will be transferred as well - company name, address, client name, phone number, e-mail, manager's comment, including the conversation recording.
Free mail setup and mailout
In our system, we can set your e-mail, specifically registered to work with us. After the conversation, all interested companies will receive a letter with your advertising material and your commercial offer.
If there is no well-composed and visually designed commercial offer or presentation, you can entrust its development to us.
The commercial offer prepared by us will emphasize the uniqueness of your product or service, and will help to effectively distinguish it from competitors and encourage the readers to contact your company.
Instant transfer of clients interested in your services
As soon as new clients are generated from our side, i.e. new requests are received, appointments are made or other targeted actions that meet your requirements are performed - you will immediately receive a letter from us that will include detailed information upon the client, important comments accompanied with the conversation recording.
Multilingual operators
Do you work for export or are you just planning to enter other markets? Maybe you are interested in finding foreign clients? Great, we can help you with that!
We can make calls in the following languages: Russian, English, French, Italian, Spanish, German, Polish.
We have a high experience of working on projects that required calling abroad.
Geography of previously made calls: almost all countries in Europe, USA, Canada, Kazakhstan, India, Pakistan, China, Turkey, Lebanon, UAE, Egypt, Israel, Brazil, Argentina, Colombia, Peru, Uruguay, Chile, South Africa, Nigeria, Morocco, Senegal, Mali, Algeria, Cameroon, Tunisia.
Services of the call center Easy Calls
OUTBOUND CALLS
INBOUND CALLS
ADDITIONAL SERVICES
We provide a full range of telemarketing services. You can resolve different problems with us:
Cold calls t o p s e l l e r
At the moment, cold calls are the most effective method in telemarketing. They present a task that requires a professional approach and a thorough preparation. This type of service is used to find and attract new customers.
Advantages:
- 100% target audience
- Feedback from potential clients
- Low cost
- High efficiency
- Increasing brand awareness
Questionnaires and surveys
Telephone questionnaires are an effective way to get the information you need, because the more information you have about the customers’ desires and impressions, the more chances you get to offer them an interesting product.
Market research is especially important when:
- you are planning to expand your business
- expand the range
- developing a new product or service
- lag behind competitors
- cannot understand the reasons for leaving your customers
Informative calling
Informative calling is a service with the main purpose of providing useful information to clients, partners, electors or any other group of people.
The service is required for informing the target audience about:
- new services and products
- discount offers and sell-outs
- contests and lotteries
- opening new trading places, etc.
Client winback
A winback is perhaps one of the most challenging tasks in working with a client's asset, because here we are talking about those clients who have already terminated their relationship with the company. Winbacks are especially important from an economic viewpoint, since selling a product to an existing customer is 4-5 times cheaper than a new customer acquisition.
A winback consists of several stages:
- Analysis of customer preferences and priorities
- Clarification of the reason for leaving
- Elimination of the cause, If possible
- Preparing an individual proposal to resolve the issue
Making appointments
One of the biggest challenges within the cold calling process is making appointments. After all, everyone knows that it is easier to establish contact during a meeting, find common ground with a potential client and conduct effective negotiations, which in turn increases the chances of closing a deal.
However, in some cases there is no need for a personal meeting, it is enough to organize a video conference with a client. It all depends specifically on the case and the specifics of the business.
Our managers can make appointments for you:
- at your location
- at the client’s location
- in ZOOM, SKYPE or other video services
Invitation to events
Do you want your events to be sold out? You need to call a large number of guests, but the staff is busy with preparation?
Leave it to us!
Our call center will invite to:
- conferences and seminars
- concerts and parties
- corporate events
- opening of stores, fitness centers, etc.
Mystery shopping
Mystery shopping is a research method used to measure the level of adherence to customer service standards by employees in organizations, as well as to evaluate the customer experience gained in the process of purchasing a product or service.
The service allows you to check:
- observance of etiquette by employees (friendliness, benevolence, etc.)
- discipline
- implementation of work standards
- customer-focused skills
- service speed
- auxiliary and advertising materials, etc.
- careless conduct of business by employees
Updating databases
Updating databases is a confirmation of the available information, renewing out-of-date database and obtaining additionally required data. This service resolves the main problems of databases - when the information is no longer up-to-date and when there is loss of contacts.
Updating includes:
- calling all phone numbers from your database
- correction of irrelevant information: the contact person’s or director’s full name, phone number, e-mail, physical address, set of products, etc.
- preparation and transfer of databases for further work
Leave a request and we will contact you back for a free consultation to help you choose the best solution.
With our help, you can optimize all the business processes, improve the quality of customer service, save on costs and implement almost any tasks related to customer service.
Virtual secretary option
When contacting a company, the first person the client hears is the secretary, thus it is rather hard to underestimate their role.
A virtual secretary will process all incoming calls your company gets, advise on the information of interest according to the script and, if necessary, transfer the call to the responsible employees or your additional numbers; in case they are not available, the virtual secretary will record the client's request. You will be instantly notified of the incoming order in any convenient way.
Order and request processing
Order processing is an important phase of work, and a lot depends on its quality. First of all, it is whether an incoming call or a preliminary request on the website turns into a completed order or not. Generally, we use an outsourcing call center to receive and process the orders.
The order receipt system will allow you to:
- Promptly process all the orders
- Administer a high level of relationship with your customers
- Make a Sale, Cross-sell and Up-sell
- Organize the process of informing customers about the product delivery time
Active sales via inbound calls
Getting the increased number of sales after processing an incoming call is always a tangible result of cooperation with an outsourcing call center. And it's not based solely on the operator being able to answer customers’ questions or work with objections. In the course of communication, the operator complements the consultation with an offer of a related product or service. Upsells benefit both the client and the company's business, which is positively reflected in the overall statistics.
Almost all companies need effective inbound sales, especially those working with people: educational institutions, online stores, commodity business, large retail chains, logistics, delivery and taxi services.
Receiving and processing orders
Communication with clients is conducted on behalf of your company. At the same time, the operator promptly and competently responds to customers’ requests, consults, shares the details about promotions, makes an appointment, transfers the call to the specialist, and places an order directly in your CRM.
Leave a request and we will contact you back for a free consultation to help you choose the best solution.
We will be glad to help in other areas where we’ve already accumulated a lot of experience and high level of competence.
Collecting the database
There are more than 30 different databases and sources we collect the data from according to your criteria. B2B and B2C segments.
It is possible to collect databases both in Latvia, Russia and in other countries.
Composing the call scripts
A call script, or a sales script is an algorithm for communication by phone or during a meeting, the purpose of which is to help the sales manager bring the client to the intended goal. The script forecasts different turns of events, as well as addresses typical objections. Scripts are generally used wherever the communication is needed: in all areas of business and in everyday life.
Taking into account the specifics of your business, we will write scripts for different purposes:
- Incoming calls
- Warm calls
- Cold calls
- Reselling
- Meeting scenarios, etc.
Sales department audit
Sales department audit is a service that helps to identify weak points of the sales department and determine the growth steps - to increase the efficiency of its work.
In most cases, a sales audit is needed for the top management to get an unbiased picture of the sales department's work. Therefore, sales audits are often performed by external consultants.
A sales audit conducted by professional consultants will allow you to get a step-by-step plan for the development of the sales function and determine the key points of sales growth.
The purpose of the sales audit is to analyze the current situation and make recommendations for the development of sales in the following sections:
- Efficiency of business processes built upon working with clients at all stages - customer acquisition, selling, retaining and developing clients;
- The effectiveness of the organizational structure, the functionality of employees and the motivation system;
- The quality of sales and work with clients at various stages of the dealmaking;
- Sales efficiency management;
- Sales automation.
Creating the websites
We create effective, and most importantly - selling websites that help you achieve your business goals and increase your profits.
The websites we make:
Selling Landing Pages, business card sites, corporate sites, online stores, quiz-questionnaires, story sites.
What do you get by contacting us:
- Modern, individual design;
- Adaptive layout, so that an image is displayed on all devices - the ones with the wide screens, laptops, tablets and phones;
- Copywriting. We can write a super-strong, selling text;
- Pages will be well-designed and filled with meaningful information;
- Multilingual. The site can be displayed in different languages;
- Setting up multi-landing for the substitution of relevant headings;
- Integration. We will configure all the necessary integrations - with amoCRM, Bitrix24, Mailchimp, Sendpulse, Unisender, Roistat, Yandex.Checkout, Robokassa, etc.
- Getting analytics systems connected: Google Analytics, Yandex.Metrica, Rating@Mail.Ru, Pixel Facebook, Pixel VKontakte.
Websites created by our team are very well suited for advertising online and they do give a good conversion!
Developing commercial offers
A commercial offer is a tool that every company works with in order to attract new customers and increase sales.
A well-written commercial offer is capable of:
- Standing out among all the competitors
- Winning new customers
- Selling more to existing customers
- Increasing the average check rate
- Reanimating products / services with low demand
The commercial offer prepared by us will emphasize the uniqueness of your product or service and effectively distinguish it among the competitors and encourage the readers to contact your company.
Implementing a setting down the CRM
We’ll implement the CRM according to your company needs and plans!
We will carry out a complete setup of your account in CRM. Based on the results of the business processes audit, we will set up a sales funnel. We import the accumulated client base. We’ll transfer the structure of the customer interaction process to CRM.
A CRM system (Customer Relationship Management or Customer Relationship Management) is an application software for companies designed to automate customer interactions
Shortly speaking, a CRM system helps you earn more and easier, which means that with it you can develop your business in a more successful way.
So, what is the purpose of a CRM?
The program helps to organize data upon customers and transactions, automate many business processes, the employees will no longer forget about the deals nor miss the deadlines. The conversion of applications to sales will increase, the customers will become more loyal, and profits will grow.
A CRM also saves the managers’ time, as they spend significantly less time monitoring all the employees’ work and the general sales plan.
Main features of CRM programs:
- Recording the history of relationships with all current and potential clients of the company;;
- Scheduling and setting tasks for the day;
- Automatically generated online reports upon various criteria;
- Integration with the mail, social networks, SMS and Email services, VoIP;
- Financial management;
- Service cost counter;
- Business process automation.
Consulting in the sales sphere
Sales consulting is the creation of a working system in real time.
Work in this direction usually consists of the following stages:
- Audit of the existing sales system;
- Identifying weak points, points of growth and forming a vision for a new strategy, discussing it with the management team;
- Implementation of effective tools aimed at developing the sales system.
In what cases do you need sales consulting?
- The company does not have a well-built sales system, the work process and its results are chaotic;
- There are difficulties in sales management, the work of the sales department is not transparent;
- Sales are not growing, either standing at the same level or decreasing;
- Managers do not fulfill the plan, the result is not predictable and depends on a couple of "talents" in the sales department;
- Managers spend a lot of time and energy on actions that do not bring results;
- Difficulty in scale-up, getting more managers to work does not bring a proportional increase in turnover.
Building a ready-made sales department
As part of this service:
- We will build a sales department from scratch, which will fully work and make a profit
- We will reorganize the sales department
- We will determine the points of growth and improve the work of the current sales department
Depending on the tasks and needs of the client, the service may include:
- Development of company strategy and strategic planning;
- Website development;
- Creation of presentations, commercial proposals;
- CRM implementation;
- Business process setup and automation;
- IP telephony set-up
- E-mail set-up;
- Searching and collecting the client database;
- Search, recruitment, training and adaptation of managers;
- Drawing up regulations, job descriptions;
- Development of scripts for outgoing calls / incoming calls;
- Development of a motivation system, managers’ plans;
- Development of a control and reporting system;
- Setting up online advertising - contextual advertising in Google and Yandex, targeted advertising in social networks;
- Accompaniment to the result.
The implementation period is 2-4 months.
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About us
| “Easy Calls is a fully serviced outsourcing call center. We started working in this area in 2015. Since 2015 till nowadays, we have implemented more than 300 projects, and have gained huge experience and expertise in various business areas. |
| We provide services to our clients exactly in the way we would like them to be provided to us. We have an individual approach for each project in the process of preparing and executing an order, with no standard template methods. |
Our own example shows that you can entrust your projects to the call center, delegating customer service, sales or other business processes. By contacting us, you can be sure that you are in good hands!"
Isaac Tsintsiper, head of the call center, Easy Calls
300
More than 300 successfully completed projects
9%
9% - average conversion for completed projects
10000
More than 10,000 interested clients transferred to the employers
5
More than 5 years on the market
Conversion 13%
Workwear
82 appointments with potential clients
Conversion 16%
Diamond-set tools
41 requests for the products supply
Conversion 19%
Expendable materials
25 requests for the products supply
Conversion 10%
Cleaning
87 appointments with potential clients
Conversion 15%
Cargo shipping
113 requests for cost calculation
Conversion 17%
Organization of conferences
Ticket sales to 253 companies
Conversion 11%
Large format printing
28 appointments with potential clients
Conversion 14%
Facade wool
102 appointments and requests
Conversion 12%
LED products
54 appointments with potential clients
Conversion 11%
3D imaging
31 appointments and requests
Conversion 12%
Business process automation
37 attracted clients
Conversion 6%
Legal services
40 appointments and requests
Conversion 12%
Parquet flooring
79 appointments and requests
Conversion 7%
Climatic equipment
20 appointments with potential clients
Conversion 9%
Workwear
41 appointments and requests
Clients and feedback
Within the whole working period, we have successfully cooperated together with many companies, both Latvian and foreign.
Submit your request
to calculate the cost
Submit your request
to calculate the cost
As a gift you will receive 100 free calls
As a gift you will receive 100 free calls
What do you get by contacting us?
Remote ready-made sales department
A whole team will work for you, including a project manager, a quality control department and sales managers who are motivated to bring you results as soon as possible.
Reducing costs
You save on office rent, employee salaries, taxes, communication services and hardware purchase.
Result guarantee
We guarantee the result and are ready to register it in the contract. If you have not received it, we will finalize it at our own expense.
Time-saving
You will not need to spend time organizing the work of the call center, finding sales managers, training and monitoring them.
Sales growth
We will create a continuous stream of warm and hot customers, thanks to which you will attract new customers to your business and increase your sales.
Savings on advertising
Quite often, the cost of a motivated client using cold calls is much lower compared to online advertising.
Large coverage of the target audience
Each manager is capable of calling up to 150 companies per day.
Satisfied employees
You don't have to deal with cold calling. Only work with "warm" and "hot" clients.
How to build up the work with us
1
Fill out the brief
You fill out the terms of reference so that we understand our tasks.
2
Client database
We collect and agree on a base of potential customers / you transfer your database.
3
Conversation scenarios
We develop an offer, write the call scripts, and methods of handling objections.
4
Education
We train our managers and make test calls. We listen to the recordings, make adjustments.
5
Call-down
We call your potential clients, process objections, send commercial quotations, determine the conversion.
6
Results
| You control the process, accept daily reports, get clients. |
Our contacts
PHONE
ADDRESS
Riga, Avotu iela 33 - 9, LV-1009
REQUISITES
«Easy Calls», registration number: 40103952009
© 2015-2021 «Easy Calls». All rights reserved
Contact us
Name
Phone Number *
Email
Your comment / question
By clicking the button, you give your consent to personal data processing
PHONE
АДРЕС
Riga, Avotu iela 33 - 9, LV-1009
REQUISITES
«Easy Calls», registration number: 40103952009
© 2015-2022 «Easy Calls». All rights reserved
Contact us
Name
Phone Number *
Email
Your comment / question
By clicking the button, you give your consent to personal data processing